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Winsware Technologies

Information Technology Solutions

     ***** Winsware Technologies provides Global IT Solutions to small and mid size companies, the services includes Integrations,.......... Professional Consulting,.......... Procurements,.......... Asset Management,.......... Application Development,.......... E-commerce Solutions,.......... Data warehousing,.......... Managed Services,.......... Remote Desktop Management,.......... Backup and Disaster recovery Solutions,.......... 24x7 Remote Assistance,.......... Help Desk Services,........Our NOC engineer are available 24x7. *****

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Winsware Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps Winsware easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop. 

 

Winsware’s Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase customer satisfaction today!

 

Key Features:

 

Flexible Configuration

E mail Alerts

Accessible From Anywhere

Full History Retention

Integrated Secure Online Chat

Comprehensive Reporting

Easy to Use 

Rapid Deployment

Integrated with Remote Control

Integrated with Hardware and Software Inventory

Try it!

 

HELP-DESK

as low as $99.95ea. per month

for workstation (desktop/laptop) only

 

Help Desk / Trouble Ticketing Features

 

IT Administrators know that managing user expectations and keeping a history of all issues and resolutions is the key to providing quality support. The organization and the users need and expect quick assistance and resolution to their problems. 

 

Winsware Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps IT professionals easily manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.

 

Winsware’s Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase customer satisfaction today!

 

Track User Issues and Resolutions 

Create and track issues in detail

Configurable alerts based on issue creation and update

Complete issue history tracking with user, date and time stamp

Support for file attachments and screen shots

Configurable online views

Accessible from anywhere using a standard Web browser Knowledge base

Integration Provides Overall Flexibility and Productivity

View complete hardware and software inventory

Easily pinpoint hardware and software changes

Provide immediate troubleshooting and issue resolution

Immediate remote control to the user from the issue view

Increase user satisfaction, productivity and ROI.

Integrated Online Chat

User has immediate access to support personnel

Secure and limited to the organization

No additional software or network configuration required

Flexible Configuration

E mail alerts to support personnel based on issue criteria and computer groups

User definable issue categories, priorities and statuses

Flexible support personnel and user access policies

Easy and Fast Deployment

Up and running in minutes

No software to install

Easy administration of users and policies

No long training cycles or consultants required

Comprehensive Reports

User defined

Recurring, scheduled and automatically delivered via e mail Export to HTML, Microsoft Word or Excel

Create and View Issues

Integration for Overall Productivity

Flexible Configuration

Comprehensive Reporting

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